At Fresh Sleep Store, we take pride in crafting premium bedroom furniture that brings elegance and comfort to your home. While we’re confident you’ll love your purchase, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail that goes into our handcrafted furniture collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in the original packaging
  • Proof of purchase is required

Please note: Due to the custom nature of our bedroom furniture, certain items marked as “Final Sale” or “Made to Order” cannot be returned or exchanged. This includes most wardrobes and custom-sized pieces.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your item securely using the original packaging materials
  4. Ship your return using the carrier we specify (return shipping costs are the customer’s responsibility)
  5. Wait for inspection – Once received, we’ll inspect the item within 3 business days
  6. Receive your refund or exchange – We’ll process your request once inspection is complete

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

Once your return is received and inspected, we will send you an email notification. Your refund will be processed within 5-7 business days and applied to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB) refunds: 5-7 business days to appear on your statement
  • PayPal refunds: Typically processed within 24 hours

Exchange Policy

We’re happy to exchange items for a different size or style, subject to availability. The process is the same as our return policy, with the following additional steps:

  1. Indicate your preferred exchange item in your initial email
  2. We’ll confirm availability before processing your return
  3. Once your return is received and approved, we’ll ship your new item
  4. Any price differences will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

To help expedite your return, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Fresh Sleep Store Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [Item Name]) I confirm that the item is in its original condition and packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team is here to help with any questions about our returns and exchanges policy. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Fresh Sleep Store for your bedroom furniture needs. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.