Welcome to Fresh Sleep Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website freshsleepstore.com and the purchase of our premium bedroom furniture products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may browse our website without creating an account, but certain features require registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our handcrafted bedroom furniture (beds, bedside tables, chests of drawers, dressing tables, and wardrobes). However, slight variations in colour or grain may occur due to the natural materials used.

2.2 Custom Products

Certain items (marked as “Final Sale” or made-to-order) cannot be returned or exchanged due to their custom nature. This includes most wardrobes and custom-sized furniture.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are typically processed within 1-2 business days.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is due at the time of order. You represent that you have the legal right to use your chosen payment method.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: via EMS for orders over £50 (15-25 business days after dispatch)

Delivery times are estimates and may vary due to location or customs processing. We ship worldwide excluding some Asian and remote regions.

4.2 Delivery Responsibilities

You are responsible for:

  • Providing accurate delivery information
  • Inspecting items upon delivery for visible damage
  • Notifying us immediately of any delivery issues

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with proof of purchase. To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Include your order number and reason for return
  3. Wait for approval and return instructions
  4. Ship the item securely in original packaging

5.2 Refund Processing

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: Typically within 24 hours

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.3 Damaged or Defective Items

Contact us immediately at [email protected] with photos of damage. We will arrange replacement or refund at no additional cost.

6. Customer Responsibilities

As our valued customer, you agree to:

  • Provide accurate and complete information when ordering
  • Review all order details before submission
  • Inspect products promptly upon delivery
  • Follow care instructions for furniture maintenance
  • Use products only for their intended purpose

7. Limitations of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to these terms or your purchase shall not exceed the product’s purchase price
  • We are not responsible for delays beyond our reasonable control (e.g., natural disasters, pandemics, or carrier delays)

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Fresh Sleep Store
68 N Parade, Bradford, GB BD8L 6IZ
Email: [email protected]
Website: freshsleepstore.com

Thank you for choosing Fresh Sleep Store for your premium bedroom furniture needs. We appreciate your business and are committed to your complete satisfaction.